CLAIMS FAQS

What if I have a loss?

•   When a loss has occurred, take all necessary loss mitigating measures as though you are uninsured.
•   Lodge a FIR, if it is a case of bodily injury or theft.
•   Intimate Shriram General Insurance on Toll Free No.
•   Be ready all required documents for quicker settlement of claim.

How do I intimate claim?

•   To intimate a claim, please call to our Customer Help Desk:
  Toll Free: 1800-300-30000 (Monday to Sunday 4:00 AM to Midnight 12:00)
  Toll Free: 1800-103-3009 (Monday to Sunday 9:30 am to 5:30 pm)

What information do I need to intimate my claim?

•   Policy Number.
•   Estimated Loss/ Description.
•   Date & Time of Accident.
•   Place where Vehicle can be surveyed/ loss location
•   Your Contact Details.

What happens after I report my claim?

•   A surveyor will be assigned to your claim and he will contact you to inspect the vehicle / property for assessment for loss.

Which documents require for settlement of the claim?

•   This depends upon the type of claim. Please refer to Documents Required section.

How long will the claims process take?

•   Claim will be settled within the seven days from the date of submission of all required documents.